Effective Date: 14 April 2026

This Shipping Policy explains how orders placed with Seine Studios LTD (“we”, “us”, or “our”) are processed and delivered when purchasing products through our website www.seinestudios.co.uk.

1. Order Processing

• Orders are typically processed within 1–3 business days (Monday–Friday, excluding UK public holidays).

• Orders placed on weekends or holidays will be processed on the next business day.

• During busy periods, promotions, or product launches, processing times may be slightly longer.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking details where available.

2. UK Shipping

We offer shipping within the United Kingdom using trusted courier partners.

• Delivery times typically range from 2–5 business days after dispatch.

• Shipping costs will be calculated and displayed at checkout before completing your purchase.

Delivery timeframes are estimates only and may vary depending on the courier and delivery location.

3. International Shipping

We currently ship to selected international destinations.

• International shipping rates and estimated delivery times will be displayed at checkout where available.

• Delivery times may vary depending on the destination country and customs processing.

Customers are responsible for any customs duties, import taxes, or local fees that may apply in their country.

Seine Studios LTD is not responsible for delays caused by customs authorities or international carriers.

4. Delivery Delays

While we aim to deliver orders within estimated timeframes, delays may occur due to:

• Courier service disruptions

• Weather conditions

• Customs processing for international shipments

• High shipping volumes

Seine Studios LTD cannot guarantee delivery dates and is not responsible for delays outside of our control.

Delays do not entitle customers to refunds unless required under applicable consumer law.

5. Lost or Stolen Packages

Responsibility for the order transfers to you once the order has been delivered to the address provided.

Seine Studios LTD is not responsible for packages that are lost or stolen after delivery has been confirmed by the shipping carrier.

If you believe your package has been lost in transit, please contact us at info@seinestudios.co.uk and we will assist you in contacting the courier and investigating the issue.

6. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping details at checkout.

If an incorrect address is provided and the order has already been dispatched, we may not be able to redirect the package.

Seine Studios LTD is not responsible for orders delivered to an incorrect address supplied by the customer.

7. Damaged Parcels

If your order arrives damaged:

• Please contact us within 48 hours of delivery

• Include photos of the damaged packaging and product

• Provide your order number

Once the item has been returned to us, we will review the issue and assist with a replacement or refund where appropriate.

For full details on returns and refunds, please refer to our Refund & Cancellation Policy.

8. Contact

For shipping inquiries, please contact:

Seine Studios LTD
55–57 Mansfield Road
Nottingham
NG1 3FH

info@seinestudios.co.uk