Effective Date: 14 April 2026
This privacy notice explains how Seine Studios LTD (“we”, “us”, or “our”) collects, uses, and protects your personal information when you use our website, services, or make a purchase.
Contents
• Contact details
• What information we collect, use, and why
• Lawful bases and data protection rights
• Where we get personal information from
• How long we keep information
• How we use your information
• Who we share information with
• International data transfers
• Data security
• How to complain
1. Contact Details
Email: info@seinestudios.co.uk
If you have any questions about this privacy notice or how we handle your personal information, please contact us using the details above.
2. What Information We Collect, Use, and Why
We may collect and process the following types of personal information depending on how you interact with us:
To provide services and goods (including delivery):
• Names and contact details
• Addresses
• Date of birth
• Payment details (including card or bank information for transfers and direct debits)
• Booking and membership information
• Health information (including allergies, injuries, or medical conditions relevant to participation in classes)
• Photographs or video recordings
• Website usage data (including cookies, IP address, and user journey information)
For marketing and service updates:
• Names and contact details
• Marketing preferences
• Purchase or booking history
• Website and app interaction data
• Records of consent
We use cookies and similar technologies to improve user experience, analyse traffic, and support our e-commerce functionality. For more information, please see our Cookie Policy.
3. Lawful Bases and Data Protection Rights
Under UK data protection law, we must have a lawful basis for collecting and using your personal information.
Your rights include:
• Right of access
• Right to rectification
• Right to erasure
• Right to restrict processing
• Right to object to processing
• Right to data portability
• Right to withdraw consent
We will respond to requests without undue delay and within one month.
To exercise your rights, please contact us using the details above.
4. Our Lawful Bases for Processing
4.1 Providing Services and Goods
We rely on:
• Contract – to process orders, manage bookings, and provide services
• Legal obligation – for accounting, tax, and regulatory requirements
• Legitimate interests – to operate, improve, and secure our services
4.2 Health Information
Where we collect health-related information, we do so only where necessary for participation in classes and rely on:
• Explicit consent
4.3 Marketing Communications
• Consent – you can withdraw this at any time
5. Where We Get Personal Information From
• Directly from you
• Automatically via our website (cookies and tracking technologies)
• From service providers supporting our business
• CCTV or recordings where applicable
6. How We Use Your Information
We use your personal information to:
• Process orders and payments
• Manage bookings, memberships, and accounts
• Deliver products and services
• Communicate with you (including customer support)
• Improve our website and services
• Send marketing communications (where consent is given)
• Detect and prevent fraud or misuse
• Comply with legal obligations
7. How Long We Keep Information
We retain personal data only as long as necessary:
• Transaction records: up to 6 years
• Booking/membership records: up to 3 years
• Marketing data: until consent is withdrawn
• CCTV: typically up to 30 days
We may retain data longer where required for legal reasons.
8. Who We Share Information With
We use trusted third-party service providers to operate our business. These include:
• Shopify (e-commerce platform and payment processing)
• Mindbody (booking and class management system)
• Payment providers, delivery services, and IT providers
These providers process personal data on our behalf and are required to handle it securely and in accordance with data protection laws.
We may also share data:
• Where required by law
• To protect our rights or prevent fraud
• In connection with a business transaction
9. International Data Transfers
Some of our service providers (including Shopify) may process personal data outside the UK.
Where this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or equivalent legal mechanisms, in line with UK data protection laws.
10. Data Security
We take appropriate technical and organisational measures to protect your personal data.
However, no system is completely secure, and we cannot guarantee absolute security of information transmitted online.
11. How to Complain
If you have concerns about how we use your personal data, please contact us first.
If you are not satisfied with our response, you may contact the Information Commissioner’s Office (ICO):
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
Last Updated: 14 April 2026
